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Scam Warning from Austin Energy Print
Tuesday, 11 October 2016 09:29

Warning: Be wary of door-to-door & telephone solar installation scams

Communications & Public Info Office from City of Austin · 32m ago
Photo from Communications & Public Info Office

Austin Energy — the City of Austin’s community-owned electric utility ¬— warns you to be aware of door-to-door and telephone sales representatives misrepresenting themselves as Austin Energy employees or affiliates selling solar installations. The utility has also received reports of some customers paying exorbitant prices for solar systems packaged with other energy improvements, or with predatory financing terms.

Austin Energy employees do not make door-to-door solicitations nor unsolicited phone calls for solar installations.

Austin Energy has a solar incentive program which provides rebates for customers that install solar at their home or business, using one of the registered companies on Austin Energy’s website. Only these registered companies are authorized to promote Austin Energy solar rebates to customers. The list of companies can be found at: www.austinenergy.com/go/solarincentives.

If someone is representing themselves as an Austin Energy or City of Austin employee, you should always ask to see their identification badge. If they cannot produce their badge, ask for a business card or name and contact information. Austin Energy employees will not make unsolicited calls or site visits.

If you believe that a fraudulent solar company has approached you, please call the Austin Energy Conservation Hotline at 512-482-5346. A representative can verify participating companies and provide information about rebates, expected savings from solar or other solar technology questions. You can also file a complaint with the Consumer Protection Division of the Texas Attorney General’s office at 512-463-2185 or online at https://texasattorneygeneral.gov/cpd/fil....